Responsible Gaming
Gaming Should Be Entertainment
At Casino Joy, we are committed to promoting responsible gaming. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and never bet more than you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to participate in any gambling activities on Casino Joy. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may have a gambling problem. Please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding your gambling activity from family or friends
- Feeling unable to stop or control your gambling
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or going into debt to gamble
- Gambling to escape problems, stress, or negative emotions
- Lying about the extent of your gambling
- Experiencing mood swings or irritability when unable to gamble
- Constantly thinking about gambling or planning the next session
Self-Help Tools
Casino Joy provides several tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Establish a limit on the amount you are willing to lose
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Time Limits: Set session time limits to prevent extended gambling periods
To access these tools, please contact our customer support team or visit your account settings.
Support Organisations
If you are struggling with problem gambling, please reach out to one of these organisations:
United Kingdom
- GamCare – Free confidential support for problem gambling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Telephone: 0800 197 8225 - Gamblers Anonymous – Support meetings and peer support
Telephone: 07700 184 026
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung
www.bzga.de
Need Help?
If you believe you may have a problem with gambling, please do not hesitate to seek help. There is no shame in reaching out. The organisations listed above provide free, confidential support and can help you regain control of your gambling.
Your wellbeing is important to us. If you need help, please contact one of the support services above today.